Refund policy

RETURNS & REFUNDS

All orders are made to order. Once you place an order, it's custom-printed just for you — nothing is pre-made or pulled from stock. This means production begins immediately, so orders can't be changed or canceled after a short window, and please double-check sizing, colors, and personalization details before checkout.

1. Custom Products

• Final sale — Items are custom made after your order is placed. No returns or refunds for buyer's remorse, wrong size chosen, or personalization errors submitted by the customer.
• Refund/replacement only if the item arrives damaged, defective, or significantly different from what was ordered (e.g., wrong personalization due to our error).

2. Damaged, Defective, or Incorrect Items

• Contact us within 14 days of delivery; we may ask for photos of the issue.
• We will offer a free replacement or full refund; we will let you know if a return shipment is required.

3. How to Request a Return/Refund

• Visit https://pepandivy.com/pages/contact with order number and reason for request.
• Approved returns receive instructions and a return address.

4. Refund Processing

• Refunds issued to original payment method.
• Processing time: 5–10 business days after approval/receipt of returned item.

5. Order Cancellations

• Cancellations may be accepted, but only before production begins (typically within 3 hours of order placement. Once production starts, orders cannot be canceled.

Contact

Questions? Visit our contact page https://pepandivy.com/pages/contact.